General terms and conditions
General terms and conditions and terms of delivery IT Local B.V.
Version 5.0, publication date: 1 January 2024
All our deliveries and services are subject to the ICTWaarborg (General) Terms and Conditions. By having IT Local carry out deliveries or services, the client explicitly declares to be familiar with these conditions and declares them to be applicable.
All our prices are always exclusive of VAT and valid until 31 December 2026. Thereafter, annual indexation will take place in accordance with the CBS Household Price Index CPI (2006=100).
Our cybersecurity insurance from our partner Chubb provides our customers with cover and support in the event of a cyber-attack. Any damage is insured up to an amount of €3,500,000. For damage to property and people at our customers' premises, we are insured through our corporate liability insurance with Chubb for an amount of €2,500,000 per event, with a maximum of €5,000,000 per year. Within this business liability insurance, there is coverage for damage due to professional misconduct up to an amount of €1,000,000 per event.
Invoicing and payment
We invoice hardware and software licences at the time of order, including (if applicable) the first year's maintenance.
We invoice hours spent on a post-calculation basis, per month in arrears.
Charges for subscription services should be paid per month in advance via a continuous euro-company direct debit authorisation.
We invoice support contracts in advance, for the entire term.
Travel costs < 30 km: € 35,00
Travel costs > 30 km: € 135,00 (including travel time)
For the delivery of other products and services, we apply a payment term of 14 days from the invoice date.
Cancellation of scheduled work
It is possible to cancel scheduled work. However, please note that we will charge a cancellation fee if you do not cancel on time. The cancellation fee depends on the deadline by which you cancel the work:
|
Cancellation period |
Cancellation fee |
|
Cancellation more than 5 working days in advance |
No |
|
Cancellation 3 to 5 working days in advance |
50% of the total cost (number of scheduled hours x the hourly rate of the scheduled employee) |
|
Cancellation 2 or fewer working days in advance |
100% of the total cost (number of scheduled hours x the hourly rate of the scheduled employee) |
Quotations
Our quotations are valid for 14 days after the quotation date. Mentioned hardware prices are always based on daily prices.
Processor agreement
By having IT Local perform services, the client explicitly agrees to the processor agreement drawn up by IT Local.
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General terms and conditions and terms of delivery IT Local B.V.
General terms and conditions ICTWaarborg