Customer success employee

What will you do as a customer success officer?

• Helping customers: you help our customers' employees get the most out of their Microsoft environment and new cloud workplace. Usually on location and sometimes via Teams or by phone from our beautiful office in Houten or Arnhem (this split is about 70/30). You answer questions, solve issues immediately or find out with the help of your colleagues, inspire, surprise employees with new possibilities and, just to be sure, stop by that employee who never asks questions. You also reassure employees; the transition to a new IT system is often exciting for our customers!
• Develop and deliver training: you will deliver interactive and hands-on Microsoft 365 training, both online and on-site.
• Inspire and enthuse: you will show our customers' employees how Microsoft 365 makes their work easier and more efficient.
• Delivering customisation: you will tailor training programmes to our clients' needs and practices.
• Provide support: you will guide participants during and after training sessions to ensure an optimal learning experience.
• Continuous improvement: you evaluate the effectiveness of training courses and optimise teaching materials where necessary.

You are someone who...

• has at least MBO working and thinking level.
• Has knowledge and interest in hybrid and cloud environments.
• Has knowledge of Microsoft (365) products, including Windows 11, Teams, OneDrive and SharePoint.
• eager to teach people something without being pedantic. You radiate sympathy!
• mastery of the Dutch language.
• can give a smooth presentation.
• walks into a full office without hesitation and can handle a bit of resistance just fine.
• in possession of a driving licence. This is because you are often on site at the customer's premises.

What do we have to offer you?

• Salary, of course! Your gross starting salary, including a personal choice budget, is between €2,810 and €3,250 per month. This is based on 40 hours per week and depends on your knowledge and experience.
• Opportunity to work part-time (minimum 24 hours per week) or full-time.
• A modern workplace plus laptop and phone.
• Party on the road in an über-blitzy electric IT Local-company car. You can use this, of course.
• A good pension scheme.
• Training budget to maintain your knowledge and develop personally. We also offer a personal development plan and coaching.
• Good coffee, fresh fruit, soft drinks and crisps, and in the office a 'lunch on the house' every day.

Who are we?

We are IT Local, specialists in IT environments, but always with a human and service-oriented touch. With us, you will find the nicest colleagues with humour, energy and trendy trainers. We also have a nice and informal working atmosphere with occasional surprises that you like to tell about at birthday parties. We serve a wide range of customers. So you help employees from different industries, from childcare to trade and industry. This gives a lot of variety and makes the work challenging! We have also managed to secure the most beautiful spot in Arnhem to house our office. And we also have a nice place to work in Houten. You will feel right at home here!