User support

With our User Support service, IT Local provides you with a solution where your employees have a central point of contact for all their IT questions, requests and malfunctions. Online and by phone:

• The online Service Desk is the place for all help questions and incident reports. This solution continuously gives your employees a clear insight into what is going on and what the progress is.
• We also help quickly and competently on the phone. No scripts, but someone on the line immediately with knowledge of the matter. Who speaks clearly to your staff and solves it!

Quick handling of service requests
When your employees want assistance with a password reset, request a new user account or need user rights adjusted, they have come to the right place at our Service Desk. Our staff will guide your requests through the appropriate processes to handle them as quickly and efficiently as possible for you.

Assistance with questions about use of IT equipment and applications
Questions about screen settings on your workstation? Need help setting up a new webcam on your laptop? Wondering how best to share a file with your colleagues? Our Service Desk staff think along with you and advise your employees on the use of IT equipment and applications. And if they do not have a direct answer or ready-made advice, they will find out for you.

Support in the event of IT incidents
An application that suddenly won't start up, an important file that has disappeared, an e-mail that did not reach the recipient... these are all incidents that your employees may encounter. And which our Service Desk staff are happy to resolve quickly and effectively.

Always nearby
Is there no Service Desk employee at your site? Then we will help your employees remotely. Using our management software, our Service Desk staff will monitor your employees' workstations and solve any problems. Of course, we only monitor your employees' workstations with their permission.

Our online Service Desk... a wealth of information
Our online Service Desk is a customised service environment for your organisation. It contains a knowledge base full of useful information: from procedures, manuals and instruction videos to frequently asked questions and tips and tricks. So that your employees can easily reset their passwords themselves, for example. Or adjust their screen properly. The online Service Desk is also the place to ask questions, pass on requests and report incidents. 24 hours a day, seven days a week. Your employees see the progress of their tickets and, as an organisation, you always have the overall picture.